FAQ-002-How to reset a password?

1. Send a request "Forgotten password" 

2. Receive the reset link

3. Change your password

1. Send a request "Forgotten password"

•  On the login page, click on the "Forgot your password" button.

• Enter your “ Username " in the dedicated field
   
• Then click on the button " Resetting the password "

• The following message will be displayed to notify you that the reset email has been sent:

2. Receive the reset link

• You will then receive the following email: "OPENFLEX - Forgotten password"
   
• Simply click the reset button in the email to select a new password.

Please note:

-If you do not receive the email, please check your spam or junk mail folders. 

-The password reset link is only valid for a limited time. If too much time has passed, you will need to request a password reset again.

3. Change your password

•  Once you are on the password reset page, enter your new password in the provided field. Then confirm it.
• Then, click on "Reset your password"

•  Upon receiving the alert that the change has been considered, you can log in and connect to the OpenFlex platform.

•  Your password change will be confirmed by receiving an email: "Your OPENFLEX account has been updated"

Security recommendations:

Once you have reset your password, do not share it with anyone. Use a unique and secure password combining ten characters, including upper- and lower-case letters, numbers, and symbols.